| Free Trial |
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| - | Create a survey |
| - | Send e-mail invitations |
| - | Collect responses |
| - | Analyse the results |
| - | No commitment |
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| more |
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| Automatic bounced mail reporting |
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A bounce, or bounce-back, is an e-mail that is returned to you because it cannot be delivered for some reason. When an e-mail can not be delivered it 'bounces' back to sender (hence the term 'bounce').
There are two kinds of e-mail bounces:
A hard bounce is an e-mail message that has been returned to you because the recipient's address is invalid. A hard bounce might occur because of a spelling mistake in the e-mail address, the domain name doesn't exist, or the recipient is unknown.
A soft bounce is an e-mail message that gets as far as the recipient's mail server, but is bounced back before it reaches the recipient. One of the most common causes for a soft bounce is a full mailbox. This will happen A LOT with your panellists who use free e-mail services like Yahoo and Hot Mail, because they allow for very little e-mail storage. Or there's some type of temporary network problem on the recipient's end.
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CheckMarket only registers hard bounces. To view the bounces:
- Sign-in to the CheckMarket Member Site.
- On the Homepage click on the survey in question
- Click on Bounced in the 'Survey Summary' box.
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To repair a bounced e-mail address and resend an invitation:
- Select the checkbox in front of the e-mail address you wish to repair
- Click on the Edit button.
- The 'Edit Contact' page appears. Now, modify the e-mail address.
- In the dropdown for panellist status select Included.
- Click Save. A new invitation will automatically be sent.
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