FR   NL    TOUR  PRODUCT PRICING FREE TRIAL SUPPORT COMPANY Home > Support > FAQ Member sign-in Quick Links Guided Tour Articles FAQ Newsletter Apr 2008 Product update 3.9 (new) Support Summary Free 7x365 E-mail:   support@checkmarket.com Telephone:   +32 14 700 703 Fax:   +32 14 700 709 FAQ Search by keyword: (Seperate multiple keywords with a comma)     All articles:   General How can I become a CheckMarket member? I live outside Belgium, can I still use CheckMarket’s on line survey tool? What minimum software and hardware requirements do my respondents need to view my online survey? My question does not appear here. How do I change my trial survey into a paid survey? What kind of support is available? How do I grant others (limited) access to my account? Creation We would like to use our own colours and logo in the survey, is this possible? Is it possible to make respondents skip irrelevant questions? What is Piping? What is Extraction? Distribute What to choose?: Survey with e-mail invitations or anonymous survey (or combined) Can an e-mail invitation be answered more than once? How do I let respondents review and print their individual responses? How do I create a CSV file of the contacts I want to import into my CheckMarket address book. Why do some of my panellists have the status 'Bounced'? What is a group mail? How do I send e-mail invitations? How do I let respondents review and print the survey prior to taking it? What do the different panellist statuses mean? What is important when sending reminders? What should I pay attention to when importing contacts? Report When can I look at my results? In which formats can the results be downloaded? How can I download my results? How can I share my results with others? How long will our survey and results be available online? Billing What are the advantages of CheckMarket’s direct payment 'credit' system? What to choose? Monthly invoicing or invoicing per project? Do I need to buy credits, if I decide to pay via invoicing? Do I have to pay VAT charges? Which payment methods do you offer? How to request invoicing?

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