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Are your customers satisfied? Is your database up to date? Are you planning to evaluate your customer service? With an online survey you can quickly and efficiently question your customers or prospects. Real-time reports give you clear insights that enable you to adjust your approach immediately.
Customer satisfaction survey
Run a customer satisfaction survey on a regular or permanent base to identify the wishes, needs and aspirations of your customers.
Customer service evaluation
With an evaluation of your customer service you can verify to what extent the service of your company and employees are appreciated by your customers. You can have them assign a rating for each part of your customer service.
Customer base update
A well designed and up-to-date customer base is essential for any business. A non up-to-date customer base can costs you revenue. You can register your new customers via a survey or ask existing customers to validate or adjust their contact data.
Whether your focus on prospects or existing clients, members of an organization, employees, or another target group, a need analysis always helps you to identify the needs and aspirations of your audience.
Analyzing your competitors can be of great value to your business. Choose carefully the topics for weighting your own company or product against the competition (for example price, service, quality, convenience, location, …).
In the very early stages of developing a product or concept, you pay attention to the price positioning. By studying your price options you get a clear view on how to launch your product on the market.
A product distribution study verifies if your product is present at the right places and if it is properly presented to the consumer.
By doing product research you can completely evaluate a future or an existing product. For a product that is still under development you can gather new ideas, for an existing product you get to the point feedback.
What do members think about your organization and how do they want to contribute to it? Do they have certain desires or recommendations?