Helpdesk
We offer free unlimited support by our experienced support team which is located in-house , not in some call-center. We run on European business hours and our support staff speak Dutch, English and French, fluently.
“ I can’t thank you enough for all the time you have spent on my account. I very much appreciate all your help. The tech support is outstanding! ”
– Helen V. Farrell, M.D., Public Health Agency of Canada
We are passionate about customer service. It is a core value at CheckMarket and it shows. When you call us, a human being answers the phone, not a machine. Our policy is to answer all support mails within 60 minutes during business hours. We hire positive, determined support staff that know a thing or two about market research. Their job is to leave you with a WOW feeling.
Since we have an online platform, our support staff can log into your account to assist you. So relax and go ahead, try some advanced branching combined with piping. If you can’t figure it out, don’t worry… we’re just a phone call away.
Within 1 hour
Send us a support mail during business hours and we will answer within the hour, outside of business hours, within 4 hours.
We’re always open
We never leave, and the lights are never off. We are a true 7/7/365 company. Send us an e-mail New Year’s Day – we’ll be here.
By telephone or e-mail
We answer the phone. Not a machine, a qualifed experienced person, who knows a thing or two about surveys. We offer support in English, Dutch and French. Our business hours are Monday to Friday, 9AM-6PM Central European Time. You can also send us an e-mail anytime, including weekends.
+32 14 700 703
“ Thank you for the great support during my project! ”
– Denise Pongruber, Human Resources, Heineken
Sample Surveys
Survey API
Automated alerts
Our infrastructure
