Net Promoter ScoreSM (NPS®) is a powerful metric to measure client satisfaction with one single question. CheckMarket’s survey tool lets you create a Net Promoter Score survey with a few clicks. You can follow your score and the results breakdown in real-time.
Customer Effort Score (CES) is a powerful metric to measure your customer service satisfaction with one single question. The underlying thought is that service organisations create loyal customers primarily by reducing customer effort. The higher your CES, the more efforts your customers need to make to get their issues solved.
To comply with ISO 9001 you are required to run an annual customer satisfaction survey. CheckMarket is the ideal partner for your ISO 9001 customer satisfaction survey. Our free-to-use ISO customer satisfaction questionnaire template allows you to do everything what ISO 9001 requires you to do with the survey results.
With an evaluation of your customer service you can verify to what extent the service of your company and employees are appreciated by your customers. You can have them assign a rating for each part of your customer service.
A well designed and up-to-date customer base is essential for any business. A non up-to-date customer base can costs you revenue. You can register your new customers via a survey or ask existing customers to validate or adjust their contact data.
Whether you focus on prospects or existing clients, members of an organization, employees, or another target group, a need analysis always helps you to identify the needs and aspirations of your audience.
What do members think about your organization and how do they want to contribute to it? Do they have certain desires or recommendations?