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Buy extra respondents and emails

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When your volume of emails or respondents falls below 10%, you will receive a notification. You must take action and purchase extra packs before you run out, otherwise you will be charged at the following prices:

  • Respondents: 0,40
  • Emails: 0,08

The steps to buy extra packs vary slightly for subscriptions and survey bundles. This article explains both.

You have a subscription

To purchase extra packs for a subscription please follow these steps:

  1. Sign in to CheckMarket.
  2. Click on Account.
  3. Click on Billing.
  4. Click on Buy additional packs.
  5. Choose one or more packs (respondents, emails).
  6. Enter a PO number in the Your reference field if you need that on the invoice.
  7. Click on Place order.
buy extra packs for a subscription

The extra packs are now added to your account.

These items are valid until the end of your current subscription period.

You pay per survey

When one of the survey bundle items is running low, you can also purchase extra emails or respondents for that particular survey. In this case please follow these steps:

  1. Go to the survey.
  2. You will see the remaining volumes left on the survey overview page.
  3. Click on Buy additional packs.
``get more`` button
  1. Select the number of packs you wish to order.
  2. Enter a PO number in the Your reference field if you need that on the invoice.
  3. Click on Place order (or Confirm & Pay if you pay by credit card).
buy extra packs for a survey bundle

The extra packs are now added to your survey.

Please note, these items are valid for this survey only. They cannot be transferred to other surveys.

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