Help Center

Upgrade a subscription

No comments

You can upgrade your subscription at any time. When you run low on emails or respondents, there are two options. You can buy extra packs or upgrade your subscription. When is an upgrade the best option?

An upgrade is recommended, if the upgrade price would be less than the cost of buying extra respondent and/or email packs. In order to know whether you should upgrade or not, you need to know approximately how many extra respondents and emails you will use for the remainder of your subscription period. Then you can calculate which subscription fits your needs, using the calculator on our pricing page. Or just send us an email so we can help you out with that.

Bear in mind that after an upgrade or purchase of extra packages, the end date of your subscription remains unchanged and that the remaining volumes are not transferred to a new subscription year. 

When you upgrade your subscription, you only pay the difference between the old and the new subscription price.

Upgrade your subscription

To upgrade, please follow these steps.

  1. Click on Account
  2. Click on Billing
  3. Click on Upgrade
  4. Select the subscription you want
  5. The upgrade will be active immediately and the volumes added to your account.

The volumes of any extra packs you already bought remain available in the new subscription.The difference in volumes between the two standard subscriptions is what is added to your current volumes.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.