Help Center

Survey Upload Question

Sometimes you may wish for respondents to upload files, such as videos, pictures, documents, sheets, … to your survey. This is possible by adding an Upload question to your survey. Uploaded files from respondents are available for 6 months after a survey closes.


Add the upload question

  1. Add a new question to the survey
  2. Scroll down until you get to Special types.
  3. Select Upload.
  1. Type your question and decide on the number of uploads respondents will be able to do. Each line in the Prompts box represents an upload.
  1. Click Save.

After you’ve launched the survey, you’ll find a link to these uploaded files in the reports.

You can also select the download type Respondent uploads in the Download results page. This file will give you all uploaded files in one single zip file. You can find more information on the following page: Downloadable report types.

Supported file types

The following file types can be uploaded via the upload question:

  • Images: jpg, jpeg, png, gif, svg
  • Office files: xls, xlsx, doc, docx, ppt, pptx, pps
  • Video: mp4, webm
  • Audio: m4a, aac, mp3
  • Other: csv, pdf, ics, ico

Deletion of uploaded files

Files uploaded by respondents are automatically and permanently deleted 6 months (183 days) after being uploaded. This is not based on the end date of the survey since many surveys remain live indefinitely. If a survey or respondent is deleted manually or by data retention rules, then the uploaded files are also permanently deleted after 7 days.

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