Help Center

When are items charged to my subscription?

A subscription offers you a fixed number of emails and respondents. These items are deducted from your total at different times. You will always be able to follow your usage in real-time on your account’s homepage.


Items and time charged

  1. When sending emails via CheckMarket (invitations, reminders, group emails, or thank-you mails), they are deducted from the emails in your subscription.
  2. When a respondent starts to fill out one of your surveys, no matter the number of questions they answer, one respondent is deducted from your subscription.


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