Helpdesk

We offer free unlimited support by our experienced support team which is located in-house, not in some call-center

We are passionate about customer service. It is a core value at CheckMarket and it shows. When you call us, a human being answers the phone, not a machine. Our policy is to answer all support mails within 60 minutes during business hours. Our positive, determined support staff knows a thing or two about market research. Their goal is to leave you with a WOW feeling.

Since we have an online survey platform, our support staff can log into your account to assist you. So relax and go ahead, try some advanced branching combined with piping. If you can’t figure it out, don’t worry… we’re just a phone call away.

  • WITHIN 1 HOUR

    Send us a support email during business hours and we will answer within the hour, outside of business hours, within 4 hours.

  • WE’RE ALWAYS OPEN

    We never leave, and the lights are never off. We are a true 7/7/365 company. Send us an email New Year’s Day – we’ll be here.

  • BY TELEPHONE, CHAT OR EMAIL

    We answer the phone. Not a machine, a qualifed experienced person, who knows a thing or two about surveys. We offer support in English, Dutch and French. Our business hours are Monday to Friday, 8:30AM-5:30PM Central European Time. You can also send us an email anytime, including weekends.


Call us: +32 14 700 703

Or send us an email: support@checkmarket.com


Jesús Nieto, European Court of Auditors

Superb tool & company: Easy to use, interactive data analysis, fully multilingual, pay-as-you-use, responsive (and free!) phone and email support.

Jesús Nieto, European Court of Auditors
Kevin Schatz, Cigna

CheckMarket is a solid survey platform and the team has provided us with recommendations to help us structure our surveys to gain insightful information and better understand our customers.

Kevin Schatz, Cigna
Jaime Barone, GlobalEnglish

The CheckMarket system is easy to use and I love how easy it is to update translated versions of surveys. We provide surveys in 15 different languages and what used to take us months to update, now only takes a couple days or less.

Jaime Barone, GlobalEnglish