Net Promoter Score Survey (NPS)

Immediately benchmark customer loyalty and share knowledge throughout your organization about exactly where to focus your efforts to increase customer satisfaction.

Identify important response patterns and receive automatic, real-time push notifications that help you act. Set conditions based on how respondents answer your NPS question and follow-up on dissatisfied customers

Build a world-class NPS program with our help. Our solution architects can set up a workflow using best practice and make sure you succeed.

You can add a benchmark to a chart to show a global score. For instance, show the combined NPS score for all stores next to the breakout of the individual store scores, or show the NPS score from last month vs this month.

Our filter bar lets viewers of reports quickly and easily filter based on preset criteria. As they click, the data adjusts in real time!

You have total control over what criteria viewers can filter. You can select both questions and meta data, and order them the way you want and choose which label is used on the filter bar.

If you need to dive even deeper, you can give viewers the option of using our advanced filtering which lets them filter based on complex criteria.

CheckMarket’s API

Automate your research and save time and money using our survey API. It’s not just about sending your operational data to CheckMarket. It is about the full circle. Getting data and insights back into your systems is crucial, so you can get feedback a lot faster and measure continuously. (Read more)

Integrations

CheckMarket loves simplifying! Our software integrates with your favorite tools, so you can automate your daily tasks. Our survey integrations allow you to share data between our survey platform and Salesforce, Zendesk, Slack, Zapier, Microsoft and social media. (Read more)

Webhooks

Webhooks allow you to build or set up integrations which subscribe to certain survey events. Webhooks can be used to synchronize internal data, invalidate caches or even adapt your application flow. You’re only limited by your imagination. (Read more)

This is one of the most powerful features of the report builder. Take your NPS and ‘break it out‘ based on another question or custom field. For example, compare the NPS scores for different store locations or employee types. When you add a new store location to the survey, it will automatically be added to the breakout in your report!

You can combine and merge answer choices, presenting them as one in a report element. To do so, simply give the answer options you want to group together, the exact same label. This will combine the results of those answer options and show them together under one unified label. This does not alter the underlying data or survey question.

After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization.

That means if you want to have a report for each department or each region of your organization, you do not need to create 10 different reports. Instead, you build one report and then create 10 shares with each share filtered to only show the data for a region or department.

When you later decide to make a small change to the report, you only have to do it once and everyone will see the change.

Use tags to quickly group responses into categories. Apply sentiment (negative, neutral or positive) to identify the underlying feeling.

Beautiful and clear charts show you how the categories stack up. Since open text analysis integrated in our standard reports, you can, for example, click on a category or sentiment to filter and see what impact it has on your satisfaction score. Tagging even works across multiple languages!

Activate automatic tagging of survey responses as they come in! This is not a separate product, it is built into CheckMarket and included in our different plans at no extra cost!

Track sentiment from answers given to open-ended questions on a timeline to spot trends faster! Use Net Sentiment Score (NSS) which is simply the percent of positive sentiments minus the percent of negative sentiments.

CheckMarket offers a powerful scripting language to enhance your reports.

At its most advanced, our scripting language gives you tremendous freedom to use complex logic to make calculations, show or hide certain blocks of texts or images and much more. For instance if the employee NPS from a department is less than the benchmark of the whole organization, show a message with action points, automatically.