Help Center

The CheckMarket online survey panels consist of millions of respondent profiles. Just let us know what you are looking for and we’ll set it all up for you.

If you’re not using a CheckMarket survey panel you can still link your own paid survey panel to your survey.

CheckMarket survey contact import result notification email error codes and values

Your survey is closed and the Reactivate survey button is greyed out. This article will clarify why.

Scheduling a recurrence makes it easier to regularly send a survey to the same group on a schedule: Daily, weekly, quarterly, or the first Monday of every month.

Increase the response rate of your survey by adding an image, title and description to your post when sharing your survey on social media.

Pinning survey to a home screen on iOS and Android makes it available for quick entry.

CAPTCHA is a security measure that you can add to your survey to validate that the respondent is human and not a bot.

When you do not see the “Contacts” menu you have either not selected the correct distribution channel, or you do not have the rights to see this menu.

Each time new contacts are added to a survey, the invitations will be sent out in batches that grow exponentially.

This message means that your contacts are marking your email as SPAM and you need to take immediate action! This article explains which actions you can take to remedy the situation.

CheckMarket blocks the import of email addresses that are known to belong to either a mailing list or spam detection service.

Role-based addresses are typically company addresses defined by a job rather than a person, and are associated with high bounce rates and spam complaints.

You can add an entire contact list to a survey or a subset of one by applying filters, cooldown rules, maximum number to be added, etc.

A contact list is a ‘reusable group of contacts’ which lets you easily distribute multiple surveys to the list without importing a file.

When respondents indicate they don’t want to participate in any of the surveys you send out, we save them in your account’s opt out list.

While you cannot attach a file to an email directly, you can import this file in your media library and then link to it from your email.

Search for a contact across all surveys that you have access to via the ‘Account’ tab.

If you’ve received a ‘High bounce rate warning’ message, the bounce rate for that specific survey is higher than 5% and email sending has been throttled.

CheckMarket maintains a number of IP ranges from which your email can be sent, and you can figure out those addresses by querying our SPF record.

By adding a survey to your email signature you can get a higher response rate, without much additional effort. Simply respond to those emails in your inbox!

Import contacts from a file to a survey and then send automatic invitations via email or SMS. Include metadata which you can use in your survey and analysis.

You can add a cool-down period to the survey invitations you send via Zendesk and only send an invitation once every xx days or weeks.

With the CheckMarket survey tool it’s possible to embed a survey question in an email. The embedded question should be a ‘single-select’ question type.

Our Slack integration lets you conduct surveys and polls on Slack. Post questions to Slack, get notifications in Slack for unhappy customers and post charts of survey results.

Using the CheckMarket integration with Slack you can post a survey or poll to Slack. This can be either a quick poll or an entire employee satisfaction survey.

While there are great systems for tracking how your app is used, connecting that info to who those users are and finding out what their motivations are, is what surveys do well.

You can easily send your survey email invitations via CheckMarket. The tool will keep track of who has already answered, who needs to be reminded, etc.