Help Center

Credits auto top up

Have your credits automatically recharge anytime your balance falls below a specified amount.

Renewing a subscription

Subscriptions are set to auto-renew, so there is no action on your part required. The account and billing admins will receive an email alert 30 days before the subscription ends.

SEPA bank transfers to CheckMarket

If you use online SEPA bank transfers, using the bank’s IBAN and BIC codes, the EU-payment will be without extra charges for both transferrer and remittee.

Purchase credits

Credits are a great way to prepay for services and subscriptions. We offer discounts when purchasing credits.

VAT applicability for your country

CheckMarket’s offices are located in Belgium, which is part of the EU. Applicability of VAT depends on the country indicated in your billing address.

When does my subscription start?

When you order a subscription it will become active immediately. When opting for invoicing the subscription becomes active after approval from our finance department.

View your credits usage

The credits usage overview page will show you an overview of your credits usage per survey project, and of other miscellaneous costs.

Becoming a CheckMarket client

Becoming a client is quick and simple. Once you become a registered user, you can add unlimited users for free to your account.