Customer Experience

Are your customers satisfied? Is your client database up to date? Want to know your NPS? Create a customer survey and get the answers you need.

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Net Promoter Score Survey

Net Promoter ScoreSM (NPS®) is a powerful metric to measure client satisfaction with one single question. CheckMarket’s survey tool lets you create a Net Promoter Score survey with a few clicks. You can follow your score and the results breakdown in real-time.

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Customer Satisfaction Survey

Run a customer satisfaction survey on a regular or permanent base to identify the wishes, needs and aspirations of your customers.

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Customer Effort Score Survey

Customer Effort Score (CES) is a powerful metric to measure your customer service satisfaction with one single question. The underlying thought is that service organisations create loyal customers primarily by reducing customer effort. The higher your CES, the more efforts your customers need to make to get their issues solved.

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ISO 9001 Customer Satisfaction Survey

To comply with ISO 9001 you are required to run an annual customer satisfaction survey. CheckMarket is the ideal partner for your ISO 9001 customer satisfaction survey. Our free-to-use ISO customer satisfaction questionnaire template allows you to do everything what ISO 9001 requires you to do with the survey results.

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Customer Service Evaluation

With an evaluation of your customer service you can verify to what extent the service of your company and employees are appreciated by your customers. You can have them assign a rating for each part of your customer service.

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Customer Base Update

A well designed and up-to-date customer base is essential for any business. A non up-to-date customer base can costs you revenue. You can register your new customers via a survey or ask existing customers to validate or adjust their contact data.

Need Analysis

Whether you focus on prospects or existing clients, members of an organization, employees, or another target group, a need analysis always helps you to identify the needs and aspirations of your audience.

Member Survey

What do members think about your organization and how do they want to contribute to it? Do they have certain desires or recommendations?

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Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.