We wrote about it in 2010 and we still stand by this: At CheckMarket we advise our clients to be sparing with open-ended questions
. Nevertheless, this does not mean you can’t use open questions in your survey. In this article we will help you deal with open-ended questions.
Companies spend so much time listening to their customers and often employees are being forgotten. Without engaged employees, we believe that it is hard to run a successful organization. Monitoring Employee Experience
and engagement will help you understand what your employees think and what you can do to improve on their experience, which will lead to highly engaged employees.
A lot of people still print survey reports or create Word or PDF versions of reports to share in their organizations. It is time for that to change and choose for a more modern workflow…
We encourage users to shift from creating PDF or Word versions of the report, to instead, sending a share link to a report. Why?
In our previous article we focused on reducing detractors
, which increases your NPS the fastest. This week we take on a more difficult task of trying to turn your passives into promoters. We will have to warn you, this is more difficult.
It’s the year 2019, you see your colleagues every day at the office and complain about traffic around the water cooler. You’ve never heard of Zoom before and never even considered that not wearing pants while working was an option.
Ever wondered why people are more likely to give a bad review instead of a positive one? Are we, human beings, really that bitter or is there another reason? Well, I’m glad I can say we can’t help it. But, to understand where it comes from, we have to go back in time, way back.
You’ve read all about the enormous growth of LinkedIn so you’ve decided to use LinkedIn to get more respondents for your survey. You log into your account, post your survey and now you can sit back and relax, waiting for responses to start rolling in, right?
The best brand advocates are your own employees. But, how can you find out if your employees
are engaged? With an employee engagement survey you can easily measure how engaged your employees are and what areas could use some improvement. But which questions and statements do you add to your survey?
Track happiness, satisfaction and resource needs from your employees working remotely.
of your reports are going to love
how quickly and easily they can filter from now on! As they click, the data and other filters adjust in real time!
Today we have launched our updated media library. It’s been rebuilt from the ground up. It now matches the style of the surveys list and is mobile friendly.
Screen employees & visitors with our best practice coronavirus (COVID-19) screening questionnaire before they start their shift or enter the premises.
Dear CheckMarket client,
We are truly living in unique times. The coronavirus pandemic is impacting everyone from our families, to our businesses, to our first responders who are bravely on the front lines. As the situation continues to affect our world, we want to reach out and update you on how we’re supporting our employees and our clients.
Where are your respondents?
Our new report element ‘Map
‘, lets you explore and visualize the locations of your respondents.
Back in 2012, I wrote a popular article on the need for a European variant of Net Promoter Score
which got a lot of traction, meaning it hit a nerve. It is the top search result on the topic and people ask me about it at conferences and on LinkedIn all the time. Now 9 years later, it is time to revisit
the subject. We have conducted literally thousands
of Net Promoter ScoreSM
projects since then and have learned a lot…
We are introducing key driver analysis (KDA) to our survey reports. Great insights without specialty statistical software. A key driver analysis examines the relationships between potential drivers and behavior such as the likelihood of a positive recommendation (NPS).
Our survey list and homepage page are being combined and getting a makeover.
Verification (or Completely Automated Public Turing Test to tell Computers and Humans Apart) is a common web technique used to help ensure that your respondents are real humans and not a program written to spam your survey.
Auto-tagging is a process of applying tags to open answers based on keywords, in near real-time. We all know that open answers hold gems that lead to insight. Manual tagging can be slow, especially for large volumes. Auto-tagging can do the heavy lifting for you, so that you can spend time turning those insights into action!
You can use display logic to create surveys that are customized to each respondent.
This was already possible at the page level and now you can go much further. When a specific question, sub-question or answer choice pertains only to certain respondents, you can hide it conditionally, based on previous answers or metadata. Through this low level display logic, you can create surveys that dynamically adapt to your respondents’ answers and custom fields.
What is it?
We are introducing a powerful scripting language to enhance your surveys and reports called the CheckMarket Scripting Language or CSL for short.
At its most basic level, it is easy to use. You can use it to place variables in your surveys and reports by selecting them from a drop-down.
At its most advanced, our scripting language gives you tremendous freedom to use complex logic to make calculations, show or hide certain blocks of texts or images and much more. So put on your computational thinking cap and let’s dig in…
We have added the ability to pre-populate an answer to a survey question through the URL or setting a default answer which can be meta-data, random selections, variables, and fixed values.
We have added the ability to assign point values to answer options. You can use this to create quizzes and assessments, but there are a lot of other uses in surveys too!
You know that feeling when you already looked at your data from all angles? You separated it based on gender, age, socioeconomic status and even location, but you still think there is more to discover? Factor and cluster analysis help you discover patterns in your dataset that go beyond simply splitting it up according to demographics, and in this blogpost we will explain how to best use both of them.
Employee surveys are key tools for any business. They can measure the mood in a company, allow employees to give input and see how an employer is doing on certain issues.
To make employee surveys work, however, you need a sufficient amount of employees filling them in. Having high degrees of non-response can cause your survey to be less reliable and can cause biases to arise.
“The ability to learn faster from customers is the essential competitive advantage that startups must possess”, wrote Eric Ries in his book The Lean Startup, the unofficial bible of the startup movement. Measuring customer feedback is extremely important to startups, and in this blogpost we will show you how three of them (TransferWise, Uber and Airbnb) do it.
To keep your communication with CheckMarket secure, we are dropping support for TLS 1.0 and 1.1 for the API and Tool as of today, July 1 2018
, in response to security concerns around these protocols.