Net Promoter Score CalculationThe Net Promoter ScoreSM (NPS®) is a simple but powerful tool that enables you to measure overall customer satisfaction with one single question. Net Promotor Score calculation and follow-up is easy too, thanks to our online survey tool. Try now, it's free Set up a secure Net Promoter systemOur online survey tool makes it easy to calculate your Net Promotor Score. Save time, use a template We have a Net Promoter Score survey template you can use for free (100% responsive for mobile use). This way you can collect responses in no time. Real-time calculation Our system automatically calculates your NPS score in real-time! Check and share your results online or generate native reports in Excel, PowerPoint, Word, PDF and SPSS. Create a feedback loop Close the feedback loop by setting up automated notifications based on how respondents answer your NPS question. Send out follow-up surveys to unsatisfied customers. What is NPSThe NPS assesses to what extent a respondent would recommend a certain company, product or service to his friends, relatives or colleagues. The idea is simple: if you like using a certain product or doing business with a particular company, you like to share this experience with others.NPS can be answered on an 11-point rating scale, ranging from 0 (not at all likely) to 10 (extremely likely).Depending on the score that is given to the Net Promoter question, three categories of people can be distinguished:Promoters = respondents giving a 9 or 10 scorePassives = respondents giving a 7 or 8 scoreDetractors = respondents giving a 0 to 6 scoreAlthough the Net Promoter Score is calculated by subtracting the % Promoters and the % Detractors, the score itself isn’t a percentage but a number. Trusted by 10,000+ companies Now it’s your turnGet to know your Net Promotor Score and conduct a powerful survey. Try our tool for free Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.