Customer Satisfaction Survey (CSAT)

Customer Satisfaction (CSAT) is a measure of how products and services supplied by your company meet or surpass customer expectation. Our survey tool lets you create a Customer Satisfaction survey with a few clicks. You can follow your score and the results breakdown in real-time.

Get started for free

Create your own Customer Satisfaction Survey

  • Free template

    Our research experts created a customer satisfaction survey template. It’s available in our free survey templates.

  • Results in real time

    Follow your customer satisfaction closely. Our tool automatically calculates your results and the breakdown of the respondent types in real-time!

  • Automated workflow

    We have an automated workflow which includes follow-up surveys you can use in your organization to improve your Customer Satisfaction Score.

Determine working points

Ask a follow-up question to customers that had (very) low satisfaction. With our piping feature you can add the actual score given to the follow-up question.

Try the sample survey below.

Track your improvements

View your results in real-time while you collect data.

Share your survey results

You can see the results of your survey in real-time.

CheckMarket’s one-click filtering drill-down feature allows you to dig deeper into your data, including your own meta-data.

Generate native reports with the CSAT results in Excel, PowerPoint, Word, PDF, SPSS (fully-labeled) and CSV.

CSAT survey: Generate reports with charts in Excel, PowerPoint, Word, PDF, SPSS, CSV

Tips and tricks

  • Set up notifications for lower scores in real time.
  • Translate feedback into actions to correct common complaints.
  • Get everyone in your organization involved to improve your score.
  • Gather socio-demographics of your respondents which you can use for your customer database and in the analysis afterwards.
  • Offer your clients a small gift in exchange for their cooperation, for instance a discount on their next purchase.
  • If you use satisfaction scales, they should all be oriented in the same direction.
  • You can for instance work with 5-point scales or 7-point scales, but be consistent.
  • Use a neutral answer option in rating scales, and/or a ‘Not applicable’ answer option.
  • Measure, follow up and report continuously.