Open answers are scanned as they come in, and tags are applied based on keywords and sentiment you set up. It does not have to be only one word. Often a combination of words is important or maybe if a specific word is mentioned, then you do not want the tag applied. By entering your keywords and phrases using our keyword matching options, you can determine how the system applies the tags and sentiment automatically.
Afterwards, you can review the auto-tagged open answers and either approve them or make changes to the keyword settings and rerun the auto-tagging.