How to Improve Net Promoter Score (NPS): 12 Expert Tips
November, 2021
Customer Experience
Product Update: New Video Question, Powered by LivingLens, Now Available
With CheckMarket’s new LivingLens integration, you can leverage this information goldmine and unlock the power of video insights at scale.
November, 2021
Product Update: Conjoint Analysis Now Available Within CheckMarket
Whether your objective is to prioritize product features or functionality, or to understand how various messaging and product claims resonate with a target audience, you can now enable these objectives and beyond within CheckMarket.
November, 2021
Custom Branded Surveys: Why Use Them and How to Create Them
October, 2021
10 Ways to Create More Engaging Online Surveys
Most people regularly see this pop up after a customer service experience.
The business they worked with is collecting data to improve their services through an online satisfaction survey.
October, 2021
Product Update: MaxDiff Analysis Now Available Within CheckMarket
With MaxDiff, you can now better understand consumer preferences across various use cases. Whether your objective is to prioritize product features or to get clarity on how different messages resonate with the market, MaxDiff is a precise and proven method for extracting exactly what’s important for your audience.
August, 2021
5 Easy Tips for Increasing Online Survey Response Rates
July, 2021
How Startups like Airbnb Measure Customer Satisfaction
“The ability to learn faster from customers is the essential competitive advantage that startups must possess”, wrote Eric Ries in his book The Lean Startup, the unofficial bible of the startup movement. Measuring customer feedback is extremely important to startups, and in this blogpost we will show you how three of them (TransferWise, Uber and Airbnb) do it.
September, 2018
Customer satisfaction questionnaire: 4 commandments
A customer satisfaction questionnaire is a double-edged sword. Companies need customer feedback in order to make better products and guarantee better service. But they also don’t want to annoy loyal customers with yet another survey. The gist of it is this: if you’re going to do it – and you should! – do it right …
September, 2015
Use a customer survey to increase customer loyalty
July, 2015
Measuring customer satisfaction? Ask the right questions!
If you want to gain an insight into your customer satisfaction level, a survey is what your need. But which questions do you absolutely need to ask in order to effectively measure such a vague concept as customer satisfaction? There are roughly 4 categories of questions that will help you effectively measure customer satisfaction: customer loyalty, overall satisfaction, perceived attribution of quality and intentions to repurchase. Let’s have a closer look at these customer satisfaction survey questions.
June, 2015
Measure customer satisfaction: CSAT, CES and NPS compared
November, 2014
Give real-time feedback to respondents
When you create a survey you want respondents to fill in your entire survey and to answer the questions correctly. Research shows that the more you engage with the respondent and the more respondents enjoy the experience, the better the quantity and quality of feedback.
July, 2013
Manage the follow-up of dissatisfied respondents
In this day and age of social media, where unhappy customers tell the world about their bad customer experience with a click, it is imperative to quickly and efficiently handle complaints and negative responses from surveys.
When we introduced real-time alerts in 2011, we had no idea how popular it would become. Now, a lot of best practice has surfaced and one of these is how to manage, track and report the follow-up of alerts.
Let’s take a look at a structured follow-up method, using CheckMarket’s platform itself.
May, 2012