Surveys have changed a lot in the last fifteen years. For instance, customer satisfaction has gone from a long once-a-year survey to short continuous longitudinal surveys spread across the customer journey. CheckMarket has evolved too, introducing new features and best practices along the way.
Connect your surveys to 500+ Apps with our Zapier integration!
We, developers, like automating tasks. Since we created our webhooks, you have new options to simplify the daily life of your colleagues. But we know building and managing custom-built applications can be time-consuming and low on the priority list. That’s why we integrated our platform into Zapier.
Slack is a great tool that helps teams communicate more efficiently, keeping all members in the loop at all times without wasting valuable time. Here at CheckMarket we’re avid fans of the software and so are thousands of professionals around the world. That’s why we’re very proud to announce our Slack survey integration. From now on, teams can receive survey notifications directly in their Slack account.
This summer marks the birth of a new survey question type: sliders! Sliders are an engaging and interactive type of survey question. How it works? The respondent clicks a button and drags or slides it along a horizontal line indicating their positive or negative feeling towards a certain statement or question.
Survey email notifications enable you to take action more quickly. They started out as quick, internal call-outs to yourself, colleagues, management, … You are informed straight away when a respondent answers in a certain way so you can immediately follow up on their feedback. Your (perhaps not so satisfied) customer would be so impressed by the speed of your actions he would instantly turn into a promoter.
The most laborious part of performing offline paper surveys is transcribing the open responses so that you can use online reporting.
To ease up this process CheckMarket provides a unique and easy-to-use tool called Scribe.
Your survey response rate is one of the determining factors of statistically significant results. The higher the response rate the lower the margin of error, which can only benefit the confidence level of your subsequent decisions and actions. So it’s fair to say that keeping an eye on your response rates is good practice.
Have you noticed? We added 2 new columns to the charts for matrix questions: average and median.
You were always able to see the general average and median for the entire matrix question in the legend below each matrix chart. This was already very useful data. But sometimes you just need to dig in deeper.
To get high response rates your surveys and emails must be appealing, and match your company’s branding. Adding your logo increases recognizability, adding an image of an incentive, increases click-through and completion rates. You may want to show a series of ads or packaging and ask respondents what they think.
You’ve done all the preliminary work. You’ve thought long and hard about all the questions you needed to ask as well as what you want to do with the results afterwards.
Your survey turned out to be a big success. Everyone even took the opportunity to provide additional comments everywhere you asked for them.