We all know Net Promoter ScoreSM but how do you get it to the next level? How can you effectively set up a feedback program? To give an in-depth answer on these questions, we hosted a webinar on May 22nd: Net Promoter Score: Advanced Workflow.
Alexander quickly touched on the basics of Net Promoter Score explaining why NPS® is gaining more and more popularity. He shared some insights into the calculation of NPS. These insights showed the best improvement techniques such as: what group (detractors, passives, promoters) should you focus on to improve your NPS score, how can you involve everybody in your organization and how does the power of the customer influence the Net Promoter Score.
This led us to the main challenges: How do you get Net Promoter Score to the next level? How can you effectively set up an automated feedback program? Alexander illustrated this with ‘the 4 stages of NPS’. Starting from simply inviting your customers to a classic customer satisfaction survey going to integrating the Net Promoter Score approach as an early churn detection and prevention mechanism into your business intelligence software.
Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Check our NPS webinars
- View the slides of our webinar on Slideshare:
Presentation: NPS Advanced Workflow
- Read the full story in our article that covers the use, application and pitfalls of NPS:
NPS – Best practice
- Why you shouldn’t be buying NPS benchmarks
- Discover how our survey tool lets you create an NPS survey:
Create your own NPS survey
Feel free to submit your question in the chat box on the Google+ page. We will check in regularly to answer your questions! Thanks for watching!