Product updates

Automated alerts: Listen – Act – Win

No comments

Surveys can seem like rather one-way communication to respondents. They give their time and effort to complete a survey and too often don’t receive any feedback about their answers.

Automated alerts give you the opportunity to break that perception and quickly interact with your respondents. Alerts, used correctly, can win back at-risk customers. They allow you to communicate with dissatisfied customers to learn and repair damaged relationships through coordinated follow-up.

For example, you can identify disappointed customers automatically based on an NPS® or general satisfaction question and push an email alert to their account manager for immediate follow-up.

Read more

CheckMarket now also in Arabic

2 comments

The CheckMarket survey interface is now available in Arabic. We now have it in 34 languages.

The tool offers you and your respondents:

So if your customers speak Español, or maybe العربية or even ελληνική γλώσσα, they can easily fill out your survey in their own language.

Read more