Help Center

What happens if my plan’s included volumes are exceeded?

No comments

When your pricing plan volumes, e.g. the number of available respondents or emails in your plan,  drop below 10%, you will automatically receive an email alert. This gives you the chance to buy extra packs before you reach the limit.

If you forget to do so, the following occurs depending on your payment method:

You pay ‘per survey’

  • Respondent limit reached: the survey closes automatically.
  • Email limit reached: additional emails won’t be sent anymore. Your survey remains “live” so that respondents can still be registered.

You can always buy additional packs of emails and/or respondents at any given time. As soon as you’ve done so, all emails and respondents will be deducted from the existing volumes again.

You have a subscription

  • Respondent limit reached: any additional respondents will be charged according to our standard rates. These are the following:
RespondentsPricing
1 – 500$ 0,40 / respondent
501 – 5.000$ 0,20 / respondent
5.001 – 10.000$ 0,10 / respondent
10.001 – 20.000$ 0,05 / respondent
20.001 or more$ 0,02 / respondent

 

As soon as a new subscription period starts all respondents will again be deducted from the volumes included.

  • Email limit reached: additional emails won’t be sent anymore. The surveys remain “live” so that respondents can still be registered. As soon as you buy extra packs the emails that are still in queue will immediately be sent.

Also when you have a subscription, you can buy additional packs of emails and/or respondents at any given time. As soon as you’ve done so, all emails and respondents will be deducted from the existing volumes again.

Another option is to upgrade your subscription. Keep in mind, that the end date of your subscription stays the same, and that any remaining volumes will not be transferred over to the new subscription period.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.