Help Center

What happens if I reach the maximum number of respondents included in my subscription?

If your account hits the limit of respondents that are included in your subscription, you will no longer be able to capture respondent responses. To avoid this, your account administrator or billing administrator must upgrade the subscription before the respondents run out to avoid interruptions in service.

CheckMarket sends email notifications to billing and account administrators when accounts are at 20%, 10%, 5%, and 0% of responses left. Additionally, pop-up notifications appear to users to notify them of capacity.

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