Help Center

When you do not see the “Contacts” menu you have either not selected the correct distribution channel, or you do not have the rights to see this menu.

Role-based addresses are typically company addresses defined by a job rather than a person, and are associated with high bounce rates and spam complaints.

You can add an entire contact list to a survey or a subset of one by applying filters, cooldown rules, maximum number to be added, etc.

A contact list is a ‘reusable group of contacts’ which lets you easily distribute multiple surveys to the list without importing a file.

When respondents indicate they don’t want to participate in any of the surveys you send out, we save them in your account’s opt out list.

Search for a contact across all surveys that you have access to via the ‘Account’ tab.

Import contacts from a file to a survey and then send automatic invitations via email or SMS. Include metadata which you can use in your survey and analysis.

The contact history gives an overview of all surveys a particular contact was invited for. If they responded you can access the contact report from here.

There are two types of respondent reports available in CheckMarket: the report with metadata, and the report without metadata.

You can invite people more than once for the same survey when you import them as separate contacts. This way our tool treats them as separate instances.

It is possible to import additional fields to existing contacts or to change already imported contact fields, even when your survey is live or closed.

You can change your custom fields names on survey level so that their contents are clear to everyone with access to this survey or the reports.

You can resend an invitation or reminder to a contact by resetting them. Take into account that any given answers will be deleted from the results.

You can generate unique hyperlinks per respondent and link survey answers to the respondents. You can also monitor who has already filled out your survey.

Adding an expiration date to survey contacts comes in handy for long-running or continuous surveys. After this date they can’t access the survey anymore.

You can set an invitation date for your survey so your contacts receive the invitation at a certain date and time decided by you.