Help Center

Credits auto top up

Have your credits automatically recharge anytime your balance falls below a specified amount.

Can I pay by credit card?

You can upgrade your account and pay it by credit card. In this case your account will be active immediately.

Change your billing details

You can easily change your billing details, e.g. address, contact person, VAT number, reference on invoices, etc. using the CheckMarket Survey tool.

Renew a subscription

Subscriptions are set to auto-renew, so there is no action on your part required. The account and billing admins will receive an email alert 30 days before the subscription ends.

Upgrade or change your subscription

CheckMarket offers several pricing tiers as well as two subscription formats to give you the flexibility to choose a plan and format that’s right for you.

SEPA bank transfers to CheckMarket

If you use online SEPA bank transfers, using the bank’s IBAN and BIC codes, the EU-payment will be without extra charges for both transferrer and remittee.

Purchase credits

Credits are a great way to prepay for services and subscriptions. We offer discounts when purchasing credits.

Reference on invoices

As account administrator or billing administrator you can add your own reference or PO number to your invoices at different points in time.

Change your billing model

If you wish to change your billing model, you can simply submit a request using the CheckMarket tool. Our billing department will handle your request.

VAT applicability for your country

CheckMarket’s offices are located in Belgium, which is part of the EU. Applicability of VAT depends on the country indicated in your billing address.

Use of CheckMarket credits

CheckMarket credits can be used to pay for all products and services CheckMarket offers. Credits never expire. Track their usage in real time.

When does my subscription start?

When you order a subscription it will become active immediately. When opting for invoicing the subscription becomes active after approval from our finance department.

View your credits usage

The credits usage overview page will show you an overview of your credits usage per survey project, and of other miscellaneous costs.

Become a CheckMarket client

Becoming a client is quick and simple. Once you become a registered user, you can add unlimited users for free to your account.