Have your credits automatically recharge anytime your balance falls below a specified amount.
Help Center
Can I pay by credit card?
You can upgrade your account and pay it by credit card. In this case your account will be active immediately.
How do I change my credit card details?
When you need to change your credit card details or you want to add a new card, you can easily do so via your Account settings.
Consult your CheckMarket invoices online
You can consult the list of all invoices online in your CheckMarket account. You also have the possibility to pay them online.
Renew a subscription
Subscriptions are set to auto-renew, so there is no action on your part required. The account and billing admins will receive an email alert 30 days before the subscription ends.
What happens if my plan’s included volumes are exceeded?
When your pricing plan volumes drop below 10%, you automatically receive an email alert. This gives you a chance to buy extra packs of the item you need.
Follow the usage within your pricing plan
Monitor your subscription or survey volumes in real time.
Left-over items at the end of a subscription period
A subscription runs for one year. Any left-over items such as respondents and emails not used at the end of the subscription period, expire.
What can I expect from a subscription?
A subscription is a pre-paid package of surveys, respondents and emails that is valid for the duration of the subscription period.
SEPA bank transfers to CheckMarket
If you use online SEPA bank transfers, using the bank’s IBAN and BIC codes, the EU-payment will be without extra charges for both transferrer and remittee.
Purchase credits
Credits are a great way to prepay for services and subscriptions. We offer discounts when purchasing credits.
References on invoices
As account administrator or billing administrator you can add your own reference or PO number to your invoices at different points in time.
Change your billing model
If you wish to change your billing model, you can simply submit a request using the CheckMarket tool. Our billing department will handle your request.
VAT applicability for your country
CheckMarket’s offices are located in Belgium, which is part of the EU. Applicability of VAT depends on the country indicated in your billing address.
Do I need credits, if I want to pay by invoice?
No, organizations and companies can become a CheckMarket client using invoicing without credits.
Which pricing plan should I choose?
Which pricing plan is best for you will depend on your expected survey volumes. Use our calculator to find out the best plan for you!
Use of CheckMarket credits
CheckMarket credits can be used to pay for all products and services CheckMarket offers. Credits never expire. Track their usage in real time.
Upgrading your Forever Free pricing plan
You can change your trial survey into a paid survey in two ways: by upgrading the trial survey to a paid survey or by copying it.
When does my subscription start?
When you order a subscription it will become active immediately. When opting for invoicing the subscription becomes active after approval from our finance department.
When are items charged to my subscription?
A subscription offers you a fixed number of emails and respondents. These items are deducted from your total at different times.
View your credits usage
The credits usage overview page will show you an overview of your credits usage per survey project, and of other miscellaneous costs.
Becoming a CheckMarket client
Becoming a client is quick and simple. Once you become a registered user, you can add unlimited users for free to your account.