Help Center

Have your credits automatically recharge anytime your balance falls below a specified amount.

You can upgrade your subscription at any time. You only pay the difference between the old and the new subscription price.

You can upgrade your account and pay it by credit card. In this case your account will be active immediately.

When you need to change your credit card details or you want to add a new card, you can easily do so via your Account settings.

You can easily change your billing details, e.g. address, contact person, VAT number, reference on invoices, etc. using the CheckMarket Survey tool.

You can consult the list of all invoices online in your CheckMarket account. You also have the possibility to pay them online.

You can choose to pay your invoices online by following a few simple steps in the CheckMarket tool.

If there are costs that have not been invoiced yet, these open costs will be invoiced along with the cost of the subscription at the moment of your order.

A subscription period is 1 year and is auto-renewed each year. You can cancel a subscription by inactivating the auto-renew setting.

Subscriptions are set to auto-renew, so there is no action on your part required. The account and billing admins will receive an email alert 30 days before the subscription ends.

When you run out of mails or respondents in your pricing plan, you can always buy extra packs of each item separately.

When your pricing plan volumes drop below 10%, you automatically receive an email alert. This gives you a chance to buy extra packs of the item you need.

Monitor your subscription or survey volumes in real time and buy extra packs if needed.

A subscription covers the costs of surveys, respondents and emails. If you use extra services (e.g. custom programming) you will receive a monthly invoice.

A subscription runs for one year. Any left-over items such as respondents and emails not used at the end of the subscription period, expire.

A subscription period runs for one year. During the subscription period, you can always upgrade to a higher subscription. Downgrading to a lower subscription model is possible at the end of each subscription year.

You can order a subscription in different ways. The procedure to follow depends on whether or not you are already a CheckMarket client.

In order to know which subscription to choose, you need to know how many respondents and emails you think you will use during the coming year.

A subscription is interesting when you conduct multiple survey projects each month or when you expect considerable volumes of respondents and / or emails.

A subscription is a prepaid package of surveys, respondents and mails. It’s valid for 1 year and is interesting when you conduct multiple surveys per month.

If you use online SEPA bank transfers, using the bank’s IBAN and BIC codes, the EU-payment will be without extra charges for both transferrer and remittee.

Credits are a great way to prepay for services and subscriptions. Credits never expire. We offer discounts when purchasing credits.

As account administrator or billing administrator you can add your own reference or PO number to your invoices at different points in time.

If you wish to change your billing model, you can simply submit a request using the CheckMarket tool. Our billing department will handle your request.

CheckMarket’s offices are located in Belgium, which is part of the EU. Applicability of VAT depends on the country indicated in your billing address.

No, organizations and companies can become a CheckMarket client using invoicing without credits.

Which pricing plan is best for you will depend on your expected survey volumes. Use our calculator to find out the best plan for you!

CheckMarket credits can be used to pay for all products and services CheckMarket offers. Credits never expire. Track their usage in real time.

Immediately after you order a subscription, it becomes active for one year. A subscription start date doesn’t have to be the first day of the month.

A subscription offers you a fixed number of emails and respondents. These items are deducted from your total at different times.