Help Center

Your survey is closed and the Reactivate survey button is greyed out. This article will clarify why.

Have your credits automatically recharge anytime your balance falls below a specified amount.

You can upgrade your account and pay it by credit card. In this case your account will be active immediately.

When you need to change your credit card details or you want to add a new card, you can easily do so via your Account settings.

You can consult the list of all invoices online in your CheckMarket account. You also have the possibility to pay them online.

Subscriptions are set to auto-renew, so there is no action on your part required. The account and billing admins will receive an email alert 30 days before the subscription ends.

When your pricing plan volumes drop below 10%, you automatically receive an email alert. This gives you a chance to buy extra packs of the item you need.

Monitor your subscription or survey volumes in real time.

A subscription runs for one year. Any left-over items such as respondents and emails not used at the end of the subscription period, expire.

CheckMarket offers several pricing tiers as well as two subscription formats to give you the flexibility to choose a plan and format that’s right for you.

A subscription is a pre-paid package of surveys, respondents and emails that is valid for the duration of the subscription period.

If you use online SEPA bank transfers, using the bank’s IBAN and BIC codes, the EU-payment will be without extra charges for both transferrer and remittee.

Credits are a great way to prepay for services and subscriptions. We offer discounts when purchasing credits.

As account administrator or billing administrator you can add your own reference or PO number to your invoices at different points in time.

If you wish to change your billing model, you can simply submit a request using the CheckMarket tool. Our billing department will handle your request.

CheckMarket’s offices are located in Belgium, which is part of the EU. Applicability of VAT depends on the country indicated in your billing address.

No, organizations and companies can become a CheckMarket client using invoicing without credits.

Which pricing plan is best for you will depend on your expected survey volumes. Use our calculator to find out the best plan for you!

CheckMarket credits can be used to pay for all products and services CheckMarket offers. Credits never expire. Track their usage in real time.

You can change your trial survey into a paid survey in two ways: by upgrading the trial survey to a paid survey or by copying it.

When you order a subscription it will become active immediately. When opting for invoicing the subscription becomes active after approval from our finance department.

A subscription offers you a fixed number of emails and respondents. These items are deducted from your total at different times.

The credits usage overview page will show you an overview of your credits usage per survey project, and of other miscellaneous costs.

Becoming a client is quick and simple. Once you become a registered user, you can add unlimited users for free to your account.