Help Center

You can upgrade your subscription at any time. You only pay the difference between the old and the new subscription price.

You can upgrade your account and pay it by credit card. In this case your account will be active immediately.

When you need to change your credit card details or you want to add a new card, you can easily do so via your Account settings.

You can easily change your billing details, e.g. address, contact person, VAT number, reference on invoices, etc. using the CheckMarket Survey tool.

You can consult the list of all invoices online in your CheckMarket account. You also have the possibility to pay them online.

You can choose to pay your invoices online by following a few simple steps in the CheckMarket tool.

If there are costs that have not been invoiced yet, these open costs will be invoiced along with the cost of the subscription at the moment of your order.

A subscription period is 1 year and is auto-renewed each year. You can cancel a subscription by inactivating the auto-renew setting.

Subscriptions are set to auto-renew, so there is no action on your part required. The account and billing admins will receive an email alert 30 days before the subscription ends.

When you run out of mails or respondents in your pricing plan, you can always buy extra packs of each item separately.