Help Center

Net Sentiment Score

Track sentiment on a timeline to spot trends faster! Use Net Sentiment Score (NSS) which is the percent of positive sentiment minus the negative sentiment.

Survey text analysis: tagging

CheckMarket’s survey text analysis is fast and easy-to-use. Categorize responses and then go in-depth with sentiment analysis.

Create a survey report

Create a survey report or dashboard using our powerful ReportBuilder. Once it is ready, you can share it with others.

Report element types

The type determines how the data will be visualized to convey information and more than that, to provide insights into the survey results.

Filtering survey reports

Filtering is a great way to narrow the results, gaining new insights to how different groups responded to your survey, and to see how different variables are related.

Survey Report Benchmarks

Benchmarks can be used to compare the current period vs. the previous period or to compare a selection of your respondents to all respondents or to set a fixed target value.

Report element breakout

Break out the information in an element into groups based on other data. For instance, display the satisfaction score for each of your stores side-by-side.

Share a survey report

Share your survey report by creating share links, each with different filters, depending on what you want viewers to see.

Multilingual survey report

In multilingual surveys you will be able to add languages to the report so that viewers can consult it in their own language.

Basic report element properties

Report elements share some basic settings which we cover here. Properties and settings that are specific to an element type are covered in other articles.

Report style and themes

You can fully customize the style of your survey report. Use your own logo, colors, fonts, etc. and then save as a reusable theme to apply to other reports.

Element Type: Text & media

Use the text & media element type in your survey reports, when you want to add a heading or some explanatory text.

Add a report element

An element is a building block of a survey report. This can be a chart, score-card, cross-tab, free text, etc. You can create multiple elements for each question.

Copy a report element

Duplicating an element is a fast way to have multiple elements that are similar, but vary slightly like having a different filter.

Delete a report element

Delete report elements that you no longer need by selecting these elements and clicking on ‘Delete element’ in the top-right menu.

Add sentiments to text analysis tags

While applying tags you can also add a sentiment. Tags with a sentiment automatically receive a color code: red for negative, grey for neutral and green for positive.

Resize a report element

You can resize report elements to place them next to each other instead of underneath each other. This is how you create dashboards.

Analyze survey tags

After the tagging is done, it is time to start analyzing the tags and search for insights.

Finding a report element ID

Sometimes our support staff may ask you for the ID of a report element. Report element IDs are also used extensively in the CheckMarket Scripting Language (CSL).

How to read a Key Driver Analysis?

A key driver analysis examines the relationships between potential drivers and behavior such as the likelihood of a recommendation or satisfaction.

Passing operational data to a survey

It is crucial to pass operational data to your survey and then combine it with experience data you gather in the survey to create insightful reports and dashboards.

Element Type: Map

Where are your survey respondents located? Our report element ‘Map’ lets you explore and visualize the locations of your respondents on a map.

CSL – Report Variables

Variables available in the ReportBuilder from the CheckMarket Scripting Language (CSL). Use them to add dynamic content to your reports.