Help Center

Track sentiment on a timeline to spot trends faster! Use Net Sentiment Score (NSS) which is the percent of positive sentiment minus the negative sentiment.

The CheckMarket ReportBuilder is a powerful tool to create shareable reports and dashboards for your surveys.

Combine results for different survey questions in crosstabs to reveal relationships between them and detect statistically significant differences.

CheckMarket’s survey text analysis is fast and easy-to-use. Categorize responses and then go in-depth with sentiment analysis.

Use CheckMarket’s built-in automatic tagging to categorize answers to open survey questions as they come in.

Create a survey report or dashboard using our powerful ReportBuilder. Once it is ready, you can share it with others.

The type determines how the data will be visualized to convey information and more than that, to provide insights into the survey results.

Filtering is a great way to narrow the results, gaining new insights to how different groups responded to your survey, and to see how different variables are related.

Combining or grouping of similar answer options will consolidate their responses as one. This lets you reduce a 10-point scale to a 5-point scale.

Benchmarks can be used to compare the current period vs. the previous period or to compare a selection of your respondents to all respondents or to set a fixed target value.

Break out the information in an element into groups based on other data. For instance, display the satisfaction score for each of your stores side-by-side.

Share your survey report by creating share links, each with different filters, depending on what you want viewers to see.

In multilingual surveys you will be able to add languages to the report so that viewers can consult it in their own language.

Report elements share some basic settings which we cover here. Properties and settings that are specific to an element type are covered in other articles.

You can fully customize the style of your survey report. Use your own logo, colors, fonts, etc. and then save as a reusable theme to apply to other reports.

Use the text & media element type in your survey reports, when you want to add a heading or some explanatory text.

An element is a building block of a survey report. This can be a chart, score-card, cross-tab, free text, etc. You can create multiple elements for each question.

Duplicating an element is a fast way to have multiple elements that are similar, but vary slightly like having a different filter.

Delete report elements that you no longer need by selecting these elements and clicking on ‘Delete element’ in the top-right menu.

While applying tags you can also add a sentiment. Tags with a sentiment automatically receive a color code: red for negative, grey for neutral and green for positive.

You can resize report elements to place them next to each other instead of underneath each other. This is how you create dashboards.

You can merge tags that have the same meaning during text-analysis.

After the tagging is done, it is time to start analyzing the tags and search for insights.

Embed an element from a survey report into your own website or intranet using an iFrame.

Sometimes our support staff may ask you for the ID of a report element. Report element IDs are also used extensively in the CheckMarket Scripting Language (CSL).

This article explains how to add page breaks and manage the number of open answers shown in a PDF report.

A key driver analysis examines the relationships between potential drivers and behavior such as the likelihood of a recommendation or satisfaction.

It is crucial to pass operational data to your survey and then combine it with experience data you gather in the survey to create insightful reports and dashboards.

Where are your survey respondents located? Our report element ‘Map’ lets you explore and visualize the locations of your respondents on a map.

Variables available in the ReportBuilder from the CheckMarket Scripting Language (CSL). Use them to add dynamic content to your reports.