Help Center

Invitation sending warm-up

Each time new contacts are added to a survey, the invitations will be sent out in batches that grow exponentially.

High complaint rate warning

This message means that your contacts are marking your email as SPAM and you need to take immediate action! This article explains which actions you can take to remedy the situation.

Domains blocked from import

CheckMarket blocks the import of email addresses that are known to belong to either a mailing list or spam detection service.

High bounce rate warning

If you’ve received a ‘High bounce rate warning’ message, the bounce rate for that specific survey is higher than 5% and email sending has been throttled.

Add a survey to your email signature

By adding a survey to your email signature you can get a higher response rate, without much additional effort. Simply respond to those emails in your inbox!

Domains used in surveys

Here are a list of CheckMarket domains used in surveys. Make sure all of them are reachable if your respondents have limited internet access.

Email batches and drip surveys

When you send survey invitations, you can set up email batches so your invitations are sent out spread out over time. This is also called drip surveys.

Set up a soft launch

A soft launch means you gradually send out email invitations for a survey so that any teething issues can be addressed before the entire panel is invited.

Bounce types and bounce subtypes

Bounced emails or bounce-backs are emails that are returned to you because they cannot be delivered for some reason. There are 2 types of bounced emails.

Own domain for surveys & reports

Use your own domain for emails, surveys and reports. This will dramatically increase the trustworthiness of your email invitations and surveys resulting in a higher response rate.

Send automatic reminders

You can send two different types of reminders for your survey. Each type is sent at a different time that you can decide yourself.

Unsubscribe (opt out) contacts

Contacts can be unsubscribed from CheckMarket surveys in two ways: via the opt out link in the e-mails or you unsubscribe them yourself via your account.

Tips when sending reminders

Composing a good reminder is crucial to the success the reminder will have. As with the invitation, the subject line, the text and the design of the reminder will determine the click-through rate (How many contacts followed the link in the reminder to the survey).

Contact statuses

You can review the contacts’ statuses for your survey. At a glance you will be able to see, for example, who has already responded and who hasn’t.

Group mails

A group mail is often used to send thank-you mails or some kind of other global message to your contacts in their own language.