Help Center

Multiple submissions by the same respondent

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The selected distribution channel determines how many times a respondent can fill out a survey.

Email – Send with CheckMarket’s email system

Our tool provides a unique URL to each contact. With this unique URL each contact can fill out the survey only once.

If you want to invite the same person multiple times for the same survey, please follow the steps described in this article: Invite contacts more than once for the same survey.

More info: Send email invitations via CheckMarket

Email – Send with your own email system

If you wish to use your own email program, our tool will generate a generic link that you can send to your respondents. This link is not unique for each respondent.

As soon as a respondent starts filling out a survey a cookie will be placed on their computers so the survey can only be filled out once from that device. The respondent can still fill out the survey a second time from another computer, a smartphone or a tablet.

More info: Send invitations with your own email client

Web

Through cookies we keep track of the device that was used to fill out a survey. Because of this respondents can only fill out a survey once on every device regardless of which option you select: Link / Social mediaEmbedded (iframe) or Pop-up / Pop-under.

More info: Distribute a survey using social media
iFrame
Pop-ups and pop-unders

Paper – Contacts

This distribution channel is chosen when you send your invitations via paper, but you still want your respondents to fill out the survey online. You can use contacts to keep track of who has already responded and who hasn’t as well as look at your contacts’ individual responses. Since a unique URL is created per contact, the survey can only be filled out once via that URL.

If you want to invite the same person multiple times for the same survey, please follow the steps described in this article: Invite contacts more than once for the same survey.

Of course, it is also possible to let your respondents fill out the survey on a paper version and use contacts at the same time. Please contact our Paper Team for more information and a tender.

More info: Invite respondents via paper invitations

Paper – Don’t use contacts

If you do not use contacts to send your paper invitations, you will again receive a generic URL that you can send to your respondents. Again a cookie will be placed on a respondent’s computer as soon as they start filling out the survey. So the survey can only be filled out once per device.

If you let your respondents fill out the survey on a paper version and you wish to register their responses in the tool yourself, you can use the link Manual input URL. This URL allows multiple submissions so you can fill out the survey more than once from the same computer.

More info: Invite respondents via paper invitations

Telephone

This distribution channel was designed with call centers in mind. That is why agents who fill out surveys for their respondents are able to fill them out multiple times.

More info: Conduct a survey by telephone

Kiosk

Because multiple visitors have to be able to fill out your survey on an event respondents will be able to fill out the survey more than once by default.

More info: The distribution channel ‘Kiosk’

SMS

Using this distribution channel a unique link per contact will be sent via sms. Because of this respondents can fill out the survey only once.

If you want to invite the same person multiple times for the same survey, please follow the steps described in this article: Invite contacts more than once for the same survey.

More info: Invitations via sms

Allow multiple submissions

For certain distribution channels you can allow multiple submissions from the same computer. This is possible for the following channels: paper – Don’t use contacts, via email – send with your own email system and via web.

  1. Sign in to CheckMarket.
  2. Open your survey.
  3. Click on Settings and Options.
  4. Check the option Allow multiple submissions.Tick the option "Allow multiple submissions"
  5. Click on Save.

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