Contact statuses

A contact is someone you add to a survey. As your survey project progresses the status of the contact lets you know in what stage they are in. At a glance you will be able to see, for example, who has responded, which emails bounced and who has been reminded.

  1. Go to the survey.
  2. Click on Contacts in the survey dashboard.
Contact Statusses CheckMarket survey

If you don’t see this option you can also go via Distribute > Email > Contacts

Here you’ll see the full list of contacts added to the survey, and their statuses.

List of possible statuses

IncludedThe contact has been added to the survey but not yet invited. Maybe the survey launch date is in the future or a specific invitation date has been set for this contact.
InvitedThe contact has been sent an invitation.
Saw emailThe contact has seen the email.
Clicked throughThe contact clicked the survey link in the email.
RemindedThe contact did not respond to the original invitation, so a reminder was sent.
Busy nowThe contact is filling in the survey at this moment.
Screened outThe contact did not meet the criteria to respond and was directed to the alternative thank you page.
Partially respondedThe contact started, but did not reach the end of the survey.
Responded completelyThe contact reached the end of the survey.
PausedPaused contacts will not receive any scheduled reminders, or be reset in the recurring schedule. As long as they are paused, they will not be able to respond to the survey.
DroppedThis contact’s responses were deleted via the respondents overview. They are excluded from this survey.
DeclinedThe contact declined to fill out the survey.
Opted-outThe contact opted out of all your surveys.
ComplaintThe contact marked your email invitation or reminder as SPAM. More info.
BouncedThe email invitation bounced and came back as undeliverable.
More info on ‘bounces’.
Not deliveredThe SMS can’t be delivered to the contacts phone number.


Join the conversation
  • Agathe - March, 2020 reply

    The explanation for “Partially responded: The contact started, but did not reach the end of the survey.” is not clear.
    I have 238 partial answers however, on some questions I have 254 answers so they should be counted in partially responded right?

    Alexander - March, 2020 reply

    A respondent is a unique person that answered at least one question in your survey. Some questions are multi-select, like checkboxes. So you may only have 238 respondents, but 254 responses for a certain question.

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