A contact is someone you add to a survey. As your survey project progresses the status of the contact lets you know in what stage they are in. At a glance you will be able to see, for example, who has responded, which emails bounced and who has been reminded.
- Go to the survey.
- Click on Contacts in the survey dashboard.
If you don’t see this option you can also go via Distribute > Email > Contacts
Here you’ll see the full list of contacts added to the survey, and their statuses.
List of possible statuses
|Included||The contact has been added to the survey but not yet invited. Maybe the survey launch date is in the future or a specific invitation date has been set for this contact.|
|Invited||The contact has been sent an invitation.|
|Saw email||The contact has seen the email.|
|Clicked through||The contact clicked the survey link in the email.|
|Reminded||The contact did not respond to the original invitation, so a reminder was sent.|
|Busy now||The contact is filling in the survey at this moment.|
|Screened out||The contact did not meet the criteria to respond and was directed to the alternative thank you page.|
|Partially responded||The contact started, but did not reach the end of the survey.|
|Responded completely||The contact reached the end of the survey.|
|Dropped||This contact’s responses were deleted via the respondents overview. They are excluded from this survey.|
|Declined||The contact declined to fill out the survey.|
|Opted-out||The contact opted out of all your surveys.|
|Complaint||The contact marked your emailinvitation or reminder as SPAM. More info.|
|Bounced||The email invitation bounced and came back as undeliverable.|
More info on ‘bounces’.
|Not delivered||The SMS can’t be delivered to the contacts phone number.|