You can edit survey responses of both contacts and non-contacts. Make sure you have the respondent’s permission and respect the ICC/Esomar code.
Help Center
How to send a survey after a Zendesk ticket closes
Using the Zendesk automations and CheckMarket parameters you can easily send a survey after a Zendesk ticket closes, containing all necessary information.
Reactivate a survey
Reactivate a closed survey via the distribution options. Just set the new end date and time and click “reactivate survey”.
Invite contacts via paper invitations
You can invite your customers to participate in the survey via paper invitations. You can mention the URL on your invitations or provide login credentials.
Pop-ups and pop-unders
CheckMarket allows you to use pop-ups and pop-unders for asking website visitor feedback at the beginning or at the end of their website visit.
Survey QR code
Generate a QR code for your survey. People can scan the QR-code with the camera app of their smartphone to take the survey.
Survey invitations via text message
You can send survey invitations via text message using the CheckMarket Survey Tool. Import a contact’s mobile phone number instead of their email address.
Limit the number of respondents for a survey
You can limit the number of respondents, and/or completes via the survey settings page. Once the limit has been reached your survey closes.
Bounce types and bounce subtypes
Bounced emails or bounce-backs are emails that are returned to you because they cannot be delivered for some reason. There are 2 types of bounced emails.
Optimal sample size
It is important to use a correct sample size for your survey based on three parameters: size of the population, margin of error and confidence level.
Own domain for surveys & reports
Use your own domain for emails, surveys and reports. This will dramatically increase the trustworthiness of your email invitations and surveys resulting in a higher response rate.
Sending automatic reminders
You can send two different types of reminders for your survey. Each type is sent at a different time that you can decide yourself.
Change the survey end date
Change the end date of your survey when it has already been launched (status “live”) via the distribution options.
Unsubscribe (opt out) contacts
Contacts can be unsubscribed from CheckMarket surveys in two ways: via the opt out link in the e-mails or you unsubscribe them yourself via your account.
Tips when sending reminders
Composing a good reminder is crucial to the success the reminder will have. As with the invitation, the subject line, the text and the design of the reminder will determine the click-through rate (How many contacts followed the link in the reminder to the survey).
Contact statuses
You can review the contacts’ statuses for your survey. At a glance you will be able to see, for example, who has already responded and who hasn’t.
Group mails
A group mail is often used to send thank-you mails or some kind of other global message to your contacts in their own language.
Correct bounced contacts and resend the email invitation
An email that cannot be delivered ‘bounces’ back to the sender. You can easily correct bounced contacts and send a new email invitation to them.
Allow respondents to review and print their individual responses
Your respondents can view and print their individual responses by adding the variable {{respondent.reportUrl}} to the thank-you page or thank-you mail.
What to choose? Survey via Email or via Web (or combined)?
If you are unsure whether to distribute your survey via email or via web, we have some things to take into account to assist you in your decision.
Personalized survey URL
A personalized URL is the simplest way to make your survey URL recognizable and easy to use. You can use any URL you like provided it is available.
Multiple submissions by the same respondent
Depending on your distribution channel your respondents may be able to fill out your survey more than once. This article provides an overview.
Use multiple custom domains
You have multiple custom domains active for your account. When sending email invitations via CheckMarket, you want to use a differnt domain