Help Center

You can edit survey responses of both contacts and non-contacts. Make sure you have the respondent’s permission and respect the ICC/Esomar code.

Using the Zendesk automations and CheckMarket parameters you can easily send a survey after a Zendesk ticket closes, containing all necessary information.

Reactivate a closed survey via the distribution options. Just set the new end date and time and click “reactivate survey”.

You can invite your customers to participate in the survey via paper invitations. You can mention the URL on your invitations or provide login credentials.

CheckMarket allows you to use pop-ups and pop-unders for asking website visitor feedback at the beginning or at the end of their website visit.

Generate a QR code for your survey. People can scan the QR-code with the camera app of their smartphone to take the survey.

You can send survey invitations via text message using the CheckMarket Survey Tool. Import a contact’s mobile phone number instead of their email address.

You can limit the number of respondents, and/or completes via the survey settings page. Once the limit has been reached your survey closes.

Bounced emails or bounce-backs are emails that are returned to you because they cannot be delivered for some reason. There are 2 types of bounced emails.

It is important to use a correct sample size for your survey based on three parameters: size of the population, margin of error and confidence level.

Use your own domain for emails, surveys and reports. This will dramatically increase the trustworthiness of your email invitations and surveys resulting in a higher response rate.

You can send two different types of reminders for your survey. Each type is sent at a different time that you can decide yourself.

Change the end date of your survey when it has already been launched (status “live”) via the distribution options.

Contacts can be unsubscribed from CheckMarket surveys in two ways: via the opt out link in the e-mails or you unsubscribe them yourself via your account.

Composing a good reminder is crucial to the success the reminder will have. As with the invitation, the subject line, the text and the design of the reminder will determine the click-through rate (How many contacts followed the link in the reminder to the survey).

You can review the contacts’ statuses for your survey. At a glance you will be able to see, for example, who has already responded and who hasn’t.

A group mail is often used to send thank-you mails or some kind of other global message to your contacts in their own language.

An email that cannot be delivered ‘bounces’ back to the sender. You can easily correct bounced contacts and send a new email invitation to them.

Your respondents can view and print their individual responses by adding the variable {{respondent.reportUrl}} to the thank-you page or thank-you mail.

If you are unsure whether to distribute your survey via email or via web, we have some things to take into account to assist you in your decision.

A personalized URL is the simplest way to make your survey URL recognizable and easy to use. You can use any URL you like provided it is available.

Depending on your distribution channel your respondents may be able to fill out your survey more than once. This article provides an overview.

You have multiple custom domains active for your account. When sending email invitations via CheckMarket, you want to use a differnt domain