Depending on the status of your survey and also whether you’ve already imported contacts into it before, you may see different options in this step. We will discuss them all here.
- Import contacts without an email address:
If the list contains people with no email address and you want to import these as well, e.g. when you are carrying out a paper survey, wish to invite people via text message or you want to download sign in codes, select Yes here.
If your list has both contacts with an email address and contacts with no email address, both will be imported at the same time.
- Default language
This option is only visible if you have added more than 1 language to your survey.
If you did not specify a language for your contacts or you don’t know their language, select a default language here. Any contact you didn’t identify a language code for in the Excel file will be imported with this default language code.
- What should happen when there are contacts already in the survey with the same email address as in the import file?
- Update the existing contacts and add the rest as new contacts: all contacts for whom the email address already exists in this particular survey, will be updated. Email addresses that don’t exist in this survey yet will be added as a new contact.
- Don’t update existing contacts, leave them alone and create new contacts for everyone in this file: every email address will be treated as an entirely new contact, even if the email address already exists in the survey. Using this option you can invite the same person more than once for the same survey. As soon as you select this option an additional option will appear: If the same email addresse exists more than once in this file, only import the first one. Leave this option ticked if you wish to deduplicate your file. If you do want to add certain add certain addresses more than once via the same file, untick this option.
- When would you like to send the invitations?
If you wish to delay sending the invitations after you launch the survey you can add that here. Select Immediately if you want the survey invitations to go out immediately after you launch the survey. By selecting any of the other options the system will wait for the selected amount of hours or days before sending out the invitations to these contacts.
- After how many days would you like the survey invitations to expire?
Here you can select how much time you wish to give the contacts to fill out the survey, even when it remains live for a longer period of time. This option comes in handy when you have long-running surveys, yet you wish to limit the amount of time someone gets to provide their answers.
- Apply cooldown rules
These cooldown rules are to prevent survey fatigue. We distinguish two types of cooldown rules:
- Don’t import contacts that have been invited in the last … days: if this email address was already invited for a survey in your account – either for this particular survey or for another one in your account – in the specified timeframe, it won’t be imported into this survey.
- Don’t import contacts that have responded in the last … days: if a contact with the same email address has already responded to another survey in your account in the specified timeframe, it won’t be imported for this particular survey.
For both types of cooldown rules, you can also choose whether to check only the survey you are importing the contacts into, or all surveys in your account.
- Rename custom fields?
The custom fields in the survey will be renamed to match the column headers in your file, unless this was already done during a prior import. You can still edit them in this screen, or rename the custom fields later.
- When you’ve selected all additional options, click on Continue.